2020 CSCCa National Conference Planning Information You Don’t Want to Miss

Below you will find some useful information that will help you get the most out of your Disney experience at the upcoming 2020 CSCCa National Conference.

Important Hotel, Shuttle, and Attraction Information


Walt Disney World Coronado Springs Resort & Convention Center

1000 Buena Vista Dr, Orlando, FL 32830

To make your hotel reservation, visit here or call 407-939-4686! For further information on room rates, see our website. To ensure you receive the CSCCa discounted room rate, all room reservations must be made by Friday, April 10th. *Please be aware that while all rooms in the Tower have been sold out for the time being, Casita rooms are still available. If interested in the new Tower rooms, please keep checking back to see if any rooms have opened up. We only have a limited number of rooms in our room block and you are strongly encouraged to make your room reservations now!

Cancellation Policy: All reservations must be guaranteed by a valid major credit card which will be supplied at the time of reservation. Any guaranteed reservation not cancelled 72 hours prior to arrival will be subject to one night room and tax cancellation fee.

Hotel/Convention Center Parking

Walt Disney World now charges an overnight hotel parking rate of $19 per night. Payment of this fee will allow you to park for free at any of the Walt Disney World Resorts.

Conference Attendees not staying at Coronado Springs can park for free during the day in the parking lot located by the Coronado Springs Convention Center while attending conference sessions and events.

Magical Express Shuttle

Disney’s Magical Express is available exclusively to guests staying in Disney-owned resorts, and it includes:

  • Complimentary round-trip shuttle service, via special Disney-themed motor coaches, between Orlando International Airport and your Disney Resort. To utilize this service please call (407) 939-1936
  • Complimentary luggage handling– from arrival into Orlando International Airport through resort check-in. You must sign up for this luggage transfer service at least two weeks prior to your arrival as the luggage tags must be physically mailed to you ahead of time. To utilize this service please call (407) 939-1936. Please be sure to include your flight information when you make your reservation with Disney’s Magical Express so they can coordinate your motorcoach and luggage service.
  • Advance airline check-inat the resort for departures on select airlines – a great way to avoid airport lines. This service is only available from 5:00am to noon. It is necessary to check-in your luggage prior to noon. To utilize this service please call (407) 939-1936.

Please note that reservations are required for the Disney’s Magical Express and Resort Airline Check-In Service. We recommend you make your reservations at least 30 days in advance.

For more information about Disney’s Magical Express visit: https://disneyworld.disney.go.com/guest-services/magical-express/

Theme Park Tickets

There are two discounted ticket options available exclusively to conference attendees and their families: full day and partial day. Full day tickets must be purchased in advance; they cannot be purchased on-site. Partial tickets are available for attending the park after 1:00pm and 5:00pm and may be purchased on-site. Additional information is provided here.

My Disney Experience Account and Mobile App

To further enhance your visit at Disney, prior to your arrival you can sign up for a My Disney Experience account, if you don’t already have one. You also can download the free My Disney Experience mobile app!

Using the My Disney Experience mobile app, you can:

         Select and modify your party’s FastPass+ experiences.

         Explore Walt Disney World® Resort on the interactive, GPS-enabled map.

         Get attraction wait times as well as show times for fireworks and parades.

         Browse restaurant menus, make dining reservations and place mobile orders at select quick-service restaurants.

         Navigate the parks with turn-by-turn ease using the new Get Directions function.

         Buy theme park tickets on the go (does not include convention tickets).

         Check-in to your Walt Disney World® Resort hotel room and open the door to your room.

         Review your recent folio changes.

         Manage your Disney Resort reservations, tickets, MagicBands and cards.

         Download, edit and share your PhotoPass media by purchasing Memory Maker, which includes unlimited downloads of photos taken by Disney photographers at select locations.

You also have the ability to link your MagicBand with your theme park tickets, which will also give you access to your FastPass+ service. To do this, both your MagicBand and valid theme park admission must be linked to your My Disney Experience account. From your My Disney Experience account, go to “My Plans, Reservations and Tickets,” click “Add More Plans,” scroll down until you see “Link Tickets,” and follow the steps from there. When linking multiple park tickets, please ensure you are linking to the correct member of your party. Each name must be listed individually.

A great deal of valuable information is summarized on the CSCCa website concerning Disney’s Magical Express, the advanced Airline Check-In Service, as well as discounted ticket information. The event Microsite link is a one stop shop for all of this great information as well: https://mydisneygroup.com/cscca2020

If you have any questions about any of these services, please call the Group Reservations Team at 407-939-4686. They will be happy to assist guests with questions as well as setting up the Disney’s Magical Express, linking theme park tickets, etc.

As always, please contact the CSCCa National Office with any questions or concerns. Happy planning and we hope to see you in Orlando in May!